FAQs

For any questions, comments or concerns not covered in the below, please email shop@ailamodern.com. 

ORDERING
What payment methods do you accept?

Credit Cards
We accept Visa, Mastercard, American Express, Discover, and JCB.

PayPal
Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.

SECURE SHOPPING

Payment Security
All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. We are committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

 

What does it mean to place a pre-order?

Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. You will not be billed for the item until it ships. We will send you an email at the time of shipment.

What happens if I am buying a pre-order item and in-stock items at the same time?

Once you complete the order it will be divided into two orders. Any in-stock items will ship out immediately and the pre-order items will ship once the items arrive in our warehouse. You will receive a confirmation email notifying you the pre-order has arrived and is ready to ship out. You will only be charged once for shipping (if applicable).

I have ordered the wrong item/size by mistake. Can I edit my order?

Unfortunately, we are not able to change out items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can log in to your purchase history and click the cancel button, or email shop@ailamodern.com